Customer Support
Our dedicated team is here to help you.
Answers to Frequently Asked Purchase Questions
Orders and Shipping
Typically, orders are processed within 1-2 business days. Shipping times vary based on your location:
- Domestic (UAE): 2-5 business days
- International: 7-14 business days
Creating an account is easy! Click on the “My Account” button at the top right corner of our website. Fill in your details, and you’ll receive a confirmation email. Click the link in the email to activate your account.
To change your shipping address, log in to your account and go to the “Account Details” section. Click on “Edit” next to your addresses, make the necessary changes, and save.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website’s “Track Order” page to see the status of your delivery.
No, for your security, we do not store your credit card information on our servers. Each transaction is processed securely through our payment gateway.
Sales tax is applied to orders based on the destination’s tax regulations. For domestic orders within the UAE, applicable sales tax will be calculated at checkout.
Yes, we ship internationally! If your country is not listed at checkout, please contact our customer support for assistance.
Depending on the size and availability of your items, they may be shipped in multiple packages. You will receive a tracking number for each package.
If you have any other questions or need further assistance, feel free to contact our customer support at [email protected]
For Item Exchanges
Returns and Exchanges
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you received the wrong item, please submit a problem report on our website within 30 days of receiving your order. We will cover the cost of reshipping the correct item.
If your order arrived damaged, please submit a problem report within 30 days of receiving your order. Include photos of the damaged item and packaging. We will cover the cost of reshipping a replacement item.
The return address is set by default to the Mizzlee Art Gallery facility. When we receive a returned shipment, you will receive an automated email notification. If Mizzlee Art Gallery’s facility isn’t used as the return address, you will be liable for any returned shipments you receive.
You can contact our customer support by emailing [email protected] or by chatting with us at +971-52401-8125. Our support team is available to assist you with any issues or questions you may have.
If you provided an incorrect shipping address, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
If you need to change or cancel an order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Currently, we do not offer pre-orders for sold-out items. Please check back later or sign up for our newsletter to receive updates on restocked items.